The Portal Beam casing has a IP-54 rating which indicates that the device is moderately protected against dust ingress and resistant to water splashes. In additional, for those Portal Beam models equipped with a thermal image sensor for occupancy use cases, there is specific cleaning and care instructions for the lens.
The following provides the cleaning and care guidelines for Portal Beam.
Before cleaning, it is essential to disconnect the power supply to the Portal Beam. For a battery-powered Portal Beam, set the power switch to the OFF position.
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Dust and Debris Removal: Use a soft, lint-free cloth or brush to gently remove any dust or debris from the device's exterior. Avoid using compressed air, as it may force particles into sensitive areas or damage seals.
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Damp Cloth Cleaning: Dampen a soft cloth with water or a mild, non-abrasive cleaning solution. Gently wipe the device casing, avoiding any openings or ports. Do not let liquid enter the device.
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Cleaning Agents: You can use a mild, non-abrasive cleaning solution or alcohol-based wipes specifically designed for electronics. Ensure that the cleaning agent is compatible with the device's materials and does not contain harsh chemicals that may damage the device.
Kontakt.io recommends using the below disinfectants or equivalent for cleaning the surface of an Portal Beam. These commonly used disinfectant have undergone testing on Kontakt.io devices to ensure their compatibility and effectiveness.
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Avoid Harsh Substances: Do not use abrasive materials, harsh chemicals, solvents, or strong cleaning agents, as they may damage the device's exterior or seals. Avoid contact with oils, greases, and strong acids or alkalis, as they can degrade the device's protective coatings.
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Thermal Image Sensor Lens Cleaning: Use a lens cleaning solution specifically designed for optical surfaces or a mild, non-abrasive lens cleaning cloth. Gently wipe the thermal camera eye in a circular motion. Be cautious not to apply excessive pressure or scratch the lens. Excessive cleaning may wear away the anti-reflective coating.