You open Entity Manager but the Staff page — or the whole app — is missing.
The Staff page is missing
The Staff page is controlled by the Staff Manager role. You see the Staff page only if your account has that role. (The Assets page is controlled separately by the Asset Manager role.)
Ask your administrator to assign the Staff Manager role in the Users app. See About user access to Entity Manager.
The whole app shows a no-access message
If Entity Manager opens to a no-access message, your account has no role that opens the web app.
- If you use the Kio Entity Manager mobile app, your account may have only the Mobile User role. That role is for the mobile app and does not open the web app. Use the mobile app instead, or ask your administrator to add the Staff Manager role for web access.
- Otherwise, ask your administrator to assign the Staff Manager role.
Still missing after a role change
If the Staff page is still missing right after the role is added, sign out and sign back in so the new role takes effect.