Once installed, a Portal Light scans for Kontakt.io IoT Bluetooth Low Energy (BLE) devices and sends the collected device data to Kio Cloud over its Wi-Fi connection.
Topics in this article:
Before you begin, ensure the following prerequisites are met.
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Your Kontakt.io Order ID has been claimed; adds the order's devices to your Kio Cloud account.
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You are assigned to a Device Management role; your assigned role grants your access and permissions to devices. Learn more about the available roles.
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Kio Cloud Smart Location setup is complete; Kontakt.io Infrastructure devices are required to be assigned to their install location.
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Portal Light network requirements are met.
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Portal Light install location meets the placement guidelines.
Important
Installing Portal Lights and other Kontakt.io BLE-only Infrastructure devices (Portal Beam, Beam Mini, Anchor Beacon, Dispenser Beacon)? First install the Portal Lights and then the BLE-only Infrastructure devices.
Kontakt.io Infrastructure devices, those that remain in a fixed, stationary position, are required to be installed using the Kio Setup Manager mobile app. If you already have the app, be sure you have the latest version.
Mobile device requirements. The app is available for Apple and Android devices.
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Device compatibility: iPhone or iPad: iOS version 16 or later | Android phone or tablet: version 8 or later
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Connectivity: Bluetooth enabled | WiFi connection with Internet
To download the app, go to the App Store or Google Play. Search for Kio Setup Manager.
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User access requirements. You must be assigned to a Device Management role. A role determines your permission level and which devices you can access. For example, a user assigned the Device Management Administrator role has full permissions to all devices. For more information, see Manage user access to Device Management.
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Account type. You'll need to know if your organization's account is a Tenant or Non-Tenant type. You can identify the account type from the URL used to sign in from a web browser.
Tenant account type: You sign in to Kio Cloud from an unique URL that includes the Tenant ID. Example: https://[Tenant ID].app.cloud.[us or uk].kontakt.io.
Non-Tenant account type: You sign in to Kio Cloud from https://app.cloud.us.kontakt.io or https://app.cloud.uk.kontakt.io.
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Account Region. During sign in, you'll need to select the region of your organization's account.
The Region is also located in the account URL (https://[Tenant ID].app.cloud.[us or uk].kontakt.io).
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From your mobile device, open Kio Setup Manager.
The first time you sign in or after reinstalling the app, you will complete all of the following steps. Once you’ve successfully signed in, the app remembers your Sign In Method and Region.
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Select a Sign in Method > tap Kio Cloud (most common method).
Cisco Spaces Account: for use when installing Kontakt.io Portal Beams integrated with Cisco Spaces.
Sign in with Kontakt.io QR code: for use only when instructed by the Kontakt.io team.
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Select Region > tap the geographic location of your Kontakt.io cloud account.
United States: located in North America or Japan-Asia Pacific locations.
United Kingdom: located in the UK, EU, and other European countries.
Custom Region: only select when instructed by the Kontakt.io team; for dedicated enterprise accounts only.
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Enter Tenant ID is dependent on your organization's Kio Cloud account type. Refer to the below table for more details.
Enter a "Tenant ID" when...
Tap "I don't have a Tenant ID" when...
Your organization has a Tenant account. You sign in to Kio Cloud from an unique URL that includes the Tenant ID.
Example: https://[Tenant ID].app.cloud.[us or uk].kontakt.io
To sign in: enter the Tenant ID > tap Continue > provide your user credentials (email/password or SSO).
You sign in to Kio Cloud from a web browser from either of the below URLs (Non-Tenant account):
To sign in: provide your Kio Cloud user email and password credentials.
Must be completed at the Portal Light install location and the Wi-Fi network must be online.
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Bring your mobile device close to the Portal Light > from the Kio Setup Manager bottom menu, tap Install.
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Tap Portal Light > tap Install device.
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Tap Assign location.
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Follow the step-by-step instructions.
Scan its QR code; located on the side of the device.
Power on the Portal Light; plug into an outlet.
Select its install location including the campus, building, floor, and room.
From the map, move the Portal Light to its install location within its assigned room. This step is very important as it allows the Kio Cloud Location Engine to accuracy compute the room-level location of Kontakt.io Tags within range of the Portal Light.
The app automatically adds a Device Note with the install details and sets the Portal Light's Deployment Status to Deployed. When set to a Deployed status, the Portal Light is monitored by Device Health.
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Verify that the Portal Light's LED status indicator is GREEN, indicating a successful connection to the Wi-Fi network, NTP time source, and Kio Cloud.
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If its LED continues to be RED for more than a few minutes, retry the Installation steps to verify its Wi-Fi network settings The Wi-Fi settings are case sensitive.
If a Portal Light's LED remains RED, it could not connect to the local Wi-Fi network. For additional information, refer to the Portal Light LED indicators.
If you cannot resolve a connection issue, submit a support request.