Installing a Portal Light includes configuring it with the facility's Wi-Fi network settings and assigning it to its install location from Kio Cloud Smart Location. Once these two steps are complete, a Portal Light will scan for Kontakt.io IoT Bluetooth Low Energy (BLE) devices and transmit the collected data to Kio Cloud over its connection to local Wi-Fi network.
For Enterprise Wi-Fi networks (TLS/TTLS/PEAP), submit a request to our support team. They will assist with the Portal Light network configuration.
For WPA (TKIP & AES), WP2, or Open Wi-Fi (WEP; Open & Shared) Wi-Fi networks, complete the following instructions.
If Kontakt.io preconfigured your Portal Lights with their Wi-Fi network settings, complete the steps in this article.
If you're installing a large quantity of Portal Lights or if the local Wi-Fi network is not online, we recommend completing the Portal Light bulk install instructions.
Before you begin, ensure the following prerequisites are met.
Your Kontakt.io Order ID has been claimed, which adds the order's devices to your Kio Cloud account.
You have your Kio Cloud username (email) and password.
Kio Cloud Smart Location setup is complete.
You have the Wi-Fi network settings the Portal Light will connect to at its install location and the network is online.
Portal Light network requirements are met.
Portal Light install locations meet the placement guidelines.
You have a computer and smartphone with an internet connection.
Deploying both Portal Lights and Portal Beams? First install each Portal Light and then the Portal Beams.
During installation, the app is required and walks you through the setup and installation steps. If you already have the app, be sure you have the latest version.
App requirements: Apple iPhone or iPad: iOS version 11 or later | Android phone or tablet: version 5.0 or later | Bluetooth enabled (on) | Internet connection
During this step you will configure the Portal Light with the facility's Wi-Fi network settings and verify it successfully connected to the Wi-Fi network to synchronize with its NTP time source and Kio Cloud.
Must be completed at the Portal Light install location.
From your mobile device, open the Kio Setup Manager app > sign in with your Kio Cloud username (email address) and password.
Bring your mobile device close to the Portal Light > tap Install Devices > tap Portal Light.
Select the Portal Light model being configured.
Follow the step-by-step instructions provided in the app.
Scan its QR code; located on the side of the device.
Power on the Portal Light; plug into an outlet.
Enter the settings of the Wi-Fi network it will connect to at its install location. These settings are case sensitive.
Observe the Portal Light's LED status indicator to verify it successfully connected to the Wi-Fi network and synchronized with its NTP time source and Kio Cloud.
Connection successful (Online)
Connection not successful
LED is a solid RED.
You can also refer to the Portal Light LED indicators.
If its connection was not successful (RED LED), remove power from the Portal Light > retry the Installation steps to verify its Wi-Fi network settings (the settings are case sensitive).
If a Portal Light's LED remains RED, it could not connect to the local Wi-Fi network. For additional information, refer to the Portal Light LED indicators.
If you cannot resolve a connection issue, submit a support request.
During this step, you'll assign the Portal Light to its install location and place it at its exact location within its assigned room. This step is very important as its allows the Kio Cloud Location Engine to accuracy compute the location of Kontakt.io Tags within range of a Portal Light.
Be sure you have the Portal Light's 12-character MAC address or Unique ID, which are printed on the device.
Sign in to Kio Cloud > from the Launchpad, select Smart Location.
Go to the Campus, Building, and Floor where the Portal Light is installed.
From the upper-right corner, select CONFIGURE FLOOR > select the Gateways tab.
Select ASSIGN NEW GATEWAY > from the list, select the Portal Light (search by its MAC address or Unique ID) > select ADD.
The Portal Light is placed at the center of the visible floor plan.
Select its edit icon (pencil) > from the floor plan, move the Portal Light icon to its exact location in the room > select SAVE.