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Install a Portal Light

  • Updated

Models: Portal Light, Portal Light 2

Installing a Portal Light includes configuring it with the facility's Wi-Fi network settings and assigning it to its install location within Kio Cloud Smart Location. Once the install is complete, a Portal Light will scan for Kontakt.io IoT Bluetooth Low Energy (BLE) devices and transmit the collected data to Kio Cloud over its connection to local Wi-Fi network.

Important

For Enterprise Wi-Fi networks (TLS/TTLS/PEAP), submit a request to our support team. They will assist with the Portal Light network configuration.

For WPA (TKIP & AES), WP2, or Open Wi-Fi (WEP; Open & Shared) Wi-Fi networks, complete the following instructions.

Tip

If Kontakt.io preconfigured your Portal Lights with their Wi-Fi network settings, complete the steps in this article.

If you're installing a large quantity of Portal Lights or if the local Wi-Fi network is not online, we recommend completing the Portal Light bulk install instructions.

Topics in this article: 

Prerequisites

Before you begin, ensure the following prerequisites are met.

Important

Deploying both Portal Lights and other Kontakt.io BLE-only Infrastructure devices such the Portal Beam, Beam Mini, Anchor Beacon, and Dispenser Beacon? First install the Portal Lights and then the BLE-only Infrastructure devices.

Step 1: Download the Kio Setup Manager app

For Kontakt.io Infrastructure devices, those that remain in a fixed, stationary position, the app is required to it install the devices. The app guides you through the install steps. If you already have the app, be sure you have the latest version.

App requirements: Apple iPhone or iPad: iOS version 15 or later | Android phone or tablet: version 5.0 or later | Bluetooth enabled (on) | Internet connection

To download the app, go to the App Store or Google Play. Search for Kio Setup Manager app-icon.png. Already have the app? Be sure you have the latest version.

download-stores.png

Step 2: Install Portal Light with Kio Setup Manager

Must be completed at the Portal Light install location and the Wi-Fi network must be online.

  1. From your mobile device, open the Kio Setup Manager app app-icon.png> tap Kio Cloud Account.

  2. From the Region, select the location of your organization's Kio Cloud account.

    United States: located in the U.S, other North America countries, or Japan-Asia Pacific locations.

    United Kingdom: located in the UK, EU, and other European countries.

    Do not select Other, unless directed by Kontakt.io.

    region-selection.png

  3. Sign in with your Kio Cloud user credentials. For accounts integrated with your organization's SSO provider, login with SSO. Otherwise, log in with your email and password.

  4. Bring your mobile device close to the Portal Light > tap Install Devices > Portal Light > Next.

  5. Tap the Portal Light model being installed > Next.

  6. From Select the Installation Type, select an option:

    End-to-end installation: select to configure its Wi-Fi network settings and assign its install location.

    Assign location: select when Kontakt.io has pre-configured the Wi-Fi network settings prior to shipment or if you need to update its current assigned install location.

  7. Follow the step-by-step instructions provided in the app.

    Scan its QR code; located on the side of the device.

    Power on the Portal Light; plug into an outlet.

    End-to-end only: Configure its Wi-Fi network settings; these settings are case sensitive.

    Select its install location including the Campus, Building, Floor, and room. From the map, move the Portal Light to its install location within its assigned room.

    Note

    Placing the Portal Light at its location within a room is very important - it allows the Kio Cloud Location Engine to accuracy compute the location of Kontakt.io Tags within range of a Portal Light.

    The app automatically adds a Device Note with the install details and sets the Portal Light's Deployment Status to Deployed. When set to Deployed, it is monitored by Kio Cloud Device Health.

  8. Verify that the Portal Light's LED status indicator is GREEN, indicating a successful connection to the Wi-Fi network, NTP time source, and Kio Cloud.

  9. If its LED continues to be RED for more than a few minutes, retry the Installation steps to verify its Wi-Fi network settings The Wi-Fi settings are case sensitive.

    If a Portal Light's LED remains RED, it could not connect to the local Wi-Fi network. For additional information, refer to the Portal Light LED indicators.

    If you cannot resolve a connection issue, submit a support request.

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