Alert Rules let you monitor your Kontakt.io devices and confirm everything is working as intended. In an Alert Rule, you set the alert type and how staff are notified when an alert is triggered.
Device Health offers two alert types: Portal Light Offline and Battery Level.
Alerts from either type can also escalate — notifying an additional Group if the alert still needs attention after a set amount of time. See About escalation alerts.
Alert type: Portal Light Offline
The Portal Light Offline alert rule monitors a Portal Light's connection to Kio Cloud, confirming it is connecting to the local Wi-Fi network and sending data to Kio Cloud.
This alert helps keep data flowing between Portal Lights and Kio Cloud, including the data received from Kontakt.io BLE devices within range of Portal Lights.
An Offline status is commonly caused by a network or power issue, or by no BLE devices being within range of a Portal Light (so no data is received by Kio Cloud).
The following is required when creating a Portal Light Offline Alert Rule.
| Setting | Information required |
|---|---|
| General | Alert Name: uniquely identifies the rule. Alert Severity: Critical, High, Medium, Low, or Info. Activate Alert Rule after saving: selected by default, which enables the rule to actively monitor the condition. To disable the rule, clear this option; you can enable it later. |
| Locations | All locations, a specific campus and its buildings, or a specific building. |
| Conditions | When the condition is reached, an alert is triggered. Options: when any Portal Light is offline for a specified amount of time; when a specified quantity of Portal Lights are offline; when a specified percentage of Portal Lights are offline. |
| Actions | Set how and who is notified when an alert is triggered. Options: Email (sends alerts to specified email addresses), Text (SMS) (sends alerts to specified mobile phone numbers), and Webhooks (sends alerts to an external system using a webhook created and managed in Company Settings). Alert Reminder: optionally send alert notifications again if an alert is not resolved within a set window of time (days, hours, or minutes). Escalation: optionally notify an additional Group if the alert still needs attention after a set amount of time — see About escalation alerts. |
Alert type: Battery Level
Monitors the battery levels of battery-powered BLE devices.
This alert is useful when you want to know when a device's remaining battery life is getting low, so you can schedule a battery or device replacement.
The following is required when creating a Battery Level Alert Rule.
| Setting | Information required |
|---|---|
| General | Alert Name: uniquely identifies the rule. Alert Severity: Critical, High, Medium, Low, or Info. Activate Alert Rule after saving: selected by default, which enables the rule to actively monitor the condition. To disable the rule, clear this option; you can enable it later. |
| Locations | All locations, a specific campus and its buildings, or a specific building. |
| Applies to | The devices the rule monitors: all devices, or specific device types. |
| Conditions | When the condition is reached, an alert is triggered. Options: when any device has a battery level below a specified percentage; when a specified quantity of devices have a battery level below a specified percentage. |
| Actions | Set how and who is notified when an alert is triggered. Options: Email (sends alerts to specified email addresses), Text (SMS) (sends alerts to specified mobile phone numbers), and Webhooks (sends alerts to an external system using a webhook created and managed in Company Settings). Alert Reminder: optionally send alert notifications again if an alert is not resolved within a set window of time (days, hours, or minutes). Escalation: optionally notify an additional Group if the alert still needs attention after a set amount of time — see About escalation alerts. |
Alert Rule examples by use case
For examples of how to set up Alert Rules for different deployments, see Alert Rule examples by use case.