With Device Health, staff are notified when your Kontakt.io devices need attention. You can monitor specific devices, device types, or devices in a particular location, and send notifications through several channels. Device Health is also one place to view device alert activity and the overall health of your deployed devices.
The features
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Alert Rules. Set up Alert Rules to specify when alerts are triggered for your Kontakt.io devices — based on Battery Level or Portal Light Offline status.
Customize each Alert Rule by devices, locations, conditions, and the notification methods and recipients. Alert notifications can be sent by email, SMS text message, or to a third-party system using a Company Settings webhook.
Alert state awareness. Each alert moves through a series of statuses from activation to resolution — New, Acknowledged, and Resolved — giving you an instant overview of each alert's current state. This provides a predictable, standard alert progression from the moment an alert is triggered to its resolution.
Alert metrics and insights. Alert history metrics let you analyze patterns and identify potential areas of concern.
Navigating Device Health
From your Kontakt.io Launchpad, select Device Health. The navigation menu is where you view alert activity and manage Alert Rules that define the monitored conditions.
Alerts > List
A record of all alerts. This is where staff set an alert's status to Acknowledged or Resolved.
The list opens on Active alerts (alerts that are New or Acknowledged); select Alerts History to review resolved alerts.
See View and respond to alerts in Device Health.
Dashboard > Alert History
An at-a-glance view of alert history metrics.
See Device Health Dashboard - get insights into device alert history.
Settings > Alert Rules
Alert Rules define what's monitored by each alert type — Portal Light Offline and Battery Level. An alert is triggered when a monitored condition set in an enabled rule is reached.
Alert Rules can be customized to meet your device monitoring requirements, including the alert type, devices, locations, conditions, and the actions that define the alert notification methods.
See About Device Health Alert Rules.
About alerts
Behind the scenes, Kio Cloud is continuously receiving data from your deployed devices and logging and monitoring their online and data activity. When the condition set in an enabled Alert Rule is reached, Device Health automatically activates an alert.
The alert lifecycle
An alert moves through a series of statuses from activation to resolution. Alert details and actions are logged and retained for historical reporting, and alert analytics appear in the Alert History dashboard.
Activated. The condition set in an Alert Rule has been reached and a new alert is activated.
Notifications. Alert notifications are sent to staff by email and/or text message.
Acknowledged. Staff will acknowledge the alert as an indicator they are taking action.
Resolved. Staff will set the alert to Resolved to indicate the alerting condition has returned to normal. The alert ends including reminder notifications.
Autoresolve. When an alert is active or in an acknowledged state and the alerting condition returns to normal, the alert is automatically set to Resolved by the system and the alert ends. This can avoid alert fatigue and minimize the need for action during a short-term alerting condition.
Examples of alert notifications
Alert notifications give recipients the information they need to take action — the affected device, its location, and the alerting condition. In Alert Rules, you can add a custom message to include in alert notifications — helpful when you have procedures to follow for specific alerting conditions. Notifications can be sent by email, SMS text message, or to a third-party system through a Company Settings webhook.
Get details about an alert
You can get insights into an alert's lifecycle at any time, including when it was triggered and how long it lasted. When a user acknowledges or resolves an alert, they can log the action taken for visibility and record keeping.
From each alert, you can:
View the device's location. Select Show in Smart Location to view it on a floor plan.
View who responded to alerts and their logged action taken.
Generate a PDF report for record keeping or sharing with others that do not have access to Kio Cloud.
Device prerequisites
To ensure that Device Health only monitors devices that are deployed and in use, the Deployment Status of a device must be set to 'Deployed' for it to be monitored. This measure is in place to prevent alerts for devices that have not been deployed or are no longer in use.
Note: When Kontakt.io Infrastructure devices are assigned to their installation location in Smart Location, or during install using the Kio Setup Manager, their Deployment Status is automatically set to Deployed.
To view or update the Deployment Status of a Kontakt.io Tag device, go to Device Management, select Tags, then select the device from the list. The Deployment Status is on the General tab.
To view or update the Deployment Status of an Infrastructure device, go to Device Management, select Infrastructure, then select the device from the list. The Deployment Status is on the General tab.
For detailed instructions, see Manage the Deployment Status of your devices.