Quick start guide for Asset Tracker – Knowledge Base

If you're new to Asset Tracker or need a refresher, this guide is a great place to start. Whether you need to locate assets by their real-time location, manage the app setup, or interested in metrics, you'll learn about the features most relevant to your role.

How it all works

The Kontakt.io platform is a suite of cloud-based and mobile applications that serves as the central hub for managing Kontakt.io devices, user access, mapped locations, and more. It also provides access to solution-specific apps like Asset Tracker.
Kontakt.io Tags are assigned and attached to each tracked asset (mobile medical equipment).

These Tags continuously broadcast their location data over Bluetooth Low Energy (BLE) wireless technology and their data is then received by some type of BLE to Wi-Fi Infrastructure device—such as Kontakt.io Portal Lights or other BLE-enabled Access Points.
BLE to Wi-Fi Infrastructure devices are installed in rooms and corridors.

These devices receive and send Kontakt.io Tag location data to the Kontakt.io platform over their connection to the local Wi-Fi network.

Your organization may also have Kontakt.io Beam Minis installed in rooms for 99% room-level accuracy with low latency (< 10 seconds).

Use one of the supported browsers below (latest version recommended) to access your Kontakt.io Launchpad.

Google Chrome™ (recommended)
Mozilla Firefox®
Apple® Safari®

In your browser’s address bar enter:

https://[Tenant ID].app.cloud.[us or uk].kontakt.io

The Tenant ID is the unique name of your organization’s account, and us or uk identifies the geographic region of the account.

Your access and permissions depend on your assigned app roles, which are managed by users with the Users Administrator role.

Email and password: Use this option if your organization has not enabled Single Sign-On (SSO).

From the sign-in page, enter your email and password, then select Sign In.

Make sure you’ve activated your user account via the welcome email. If you did not receive this email, check your spam/junk folder or contact your administrator.
Single Sign-On (SSO): Use this option if your organization has integrated SSO with Kio Cloud.

From the sign-in page, select your organization’s SSO method > enter your user credentials to authenticate.

Your access and permissions are determined by your assigned app roles, which are managed by users with the Users Administrator role.

Navigating Asset Tracker

Here you'll find some pointers to help you find your way around Asset Tracker and learn about its features.

From the left-menu, be sure to take a few minutes to explore the following menus and their features. The menus you have access to are dependent on your Asset Tracker assigned role.

Click image to enlarge

Assets Search—quickly locate assets by their real-time location

From this view, you can quickly locate assets by their real-time location, ensuring you always have access to the right assets at the right time. This view is designed for those needing to locate assets.

Set your location. From the bottom of the map, select your campus and building location.

Once set, you can navigate between the building floors from the map’s floor navigation bar.
Search for assets. Easily locate assets by their details.

Search by an asset's ID, name, type, or system or custom attributes. For example, if assets are configured with system attributes such as Manufacturer or Model, simply start entering a known value to find them quickly.
Apply a filter. Refine the displayed assets by applying one or more filters to pinpoint exactly what you’re looking for.

Once you’ve set a filter, you can copy the URL to save it as a browser favorite or share it with other Asset Tracker users.
View asset locations from the floor map. When you select an asset type, a specific asset, or apply a filter, the map automatically updates to display your selection.

You can also apply an Asset Status filter - simplifying locating assets by their real-time location and status.

The map uses visual icons to indicate the status of assets:

Green: Available

Red: Utilized

Grey: Unavailable

Grey with a “/” icon: Down

Grey with a “?” icon: Unknown

Asset Management—manage tracked asset inventory

From here, you have a complete list of all assets, including access to their settings, location details, and is where you can add new Assets. The view is designed for those responsible for managing assets.

Add a filter to narrow down the assets displayed - add multiple filters when needed.
The Location column offers dynamic filtering. Select a location value to automatically filter the assets displayed.
Use the search option to quickly locate an asset by its ID, name, attribute values, or its assigned Kontakt.io Tag 12-character MAC address. Searching by MAC address can be helpful if you find a tag not attached to an asset.
Set the columns displayed to view the information most important to you.
From the list, select the Asset Name to view its settings, real-time location, and location history.

Alerts List—respond to alert notifications

Asset Tracker can be configured with Alert Rules to notify staff whenever an asset enters or exits a specific location or when PAR Levels reach a critical level. From this view, you to can view and respond to active alerts and view all alerts. Additionally, you can access the details of each alert to view additional details.

Alerts are categorized by their current status — New, Acknowledged, and Resolved.

Responding to alerts:

When you are taking action on a new alert, select Acknowledge. This is quick method share with other alert notification recipients that someone is responding to the alert.
When you have resolved the condition that resulted in the alert, select Resolve.
To view the details and activity timeline of an alert, select its Alert Name. From its alert details, you can also download an Alert Incident Report.

PAR Levels—track and manage inventory levels for specific asset types

From here you can get the real-time count of assets set with PAR Level thresholds and edit thresholds. Asset Type PAR Levels are set and tracked by Floor and the Room Types and Rooms within the floor.

PAR Levels make it easy to see exactly how many assets should be in each room and when it’s time to restock. With instant visibility into current, critical, and target counts, teams can respond faster, avoid supply shortages or overages, and ensure operations run smoothly.

Set Asset Type PAR Levels by Room and Asset Type.

Critical: the number assets in a room which replenishment should occur. When the current count falls below this level, replenishment is required to avoid operational disruptions.
Target: the optimal number of assets that should be available in a room to meet typical operational demand. This is the PAR level goal for replenishment planning.

Get instant Asset Type PAR Level insights and filter by Asset Types and Room Types. This information provides instant visibility into asset availability and shortages, supporting faster decision-making and optimized asset allocation.

Critical count: when at a critical level, the Asset Type has a shaded background for an instant visual cue.
Target count: optimal number of assets that should be available in a room.
Current count: how many assets are present in the room.

Map View—get asset locations by a campus, building, and floor

From here you can navigate to a specific campus, building, and floor to view all the assets currently located within a floor. This view can be particularly useful if you have multiple campuses or buildings.

From the list, select an asset to view its location and details from the floor plan map.

Analytics—get insights and metrics

From here you can get insights and metrics of your tracked asset inventory.

Dashboard

Quickly assess asset statuses and utilization metrics based on their current status. Use filters to narrow results by location, asset type, and date range—helping you focus on what matters most for your inventory analysis.

These metrics do require Match rooms to room types and Set entity status rules for a room type, which are configured in Company Settings. If this setup is not in place, you can still generate metrics by manually updating asset statuses from the Asset Management view.
Advanced > PAR Levels

Monitor how well assets stay within their optimal PAR Levels over time. View trends by asset type—such as how often inventory drops below ideal or critical thresholds, or reaches zero—to support faster responses and better stocking decisions.

Analytics can be filtered by Asset Type or Campus, with support for custom date ranges, graph filters, and multi-asset type selection.
Advanced > Rental Analytics

Analyze rental trends by asset type or campus to improve how you source and manage rental assets. Filters allow you to refine the view by date range or specific attributes. See how long assets are typically rented, how often they’re used, and whether returns are on time or late.
Advanced > Utilization

Get insights into asset usage with flexible filtering options. Filter by Campus, Asset Type, or Location, apply advanced graph filters, and select from predefined or custom date ranges—so you can focus on the data that matters most.

These metrics do require Match rooms to room types and Set entity status rules for a room type, which are configured in Company Settings. If this setup is not in place, you can still generate metrics by manually updating asset statuses from the Asset Management view.

Settings—app administration

This section is where administrators manage asset settings and tracked inventory. It is only accessible to users with the Asset Tracker Administrator role.

Asset Types: Defines how assets are categorized. Asset Types are used across the platform to filter views, search for assets, and generate analytics.
Assets: The tracked inventory of equipment. Each asset is assigned a Kontakt.io Tag, allowing staff to locate assets based on their real-time location.
Groups: An additional, optional way to segment assets. Assets can belong to one or multiple groups. Groups can also be linked to Alert Rules, enabling notifications for specific sets of assets.
Room Types (managed from Company Settings): View-only list of all room types and their associated details.
Room Matching (managed from Company Settings): View-only access that includes rooms not matched and matched room details.
Alert Rules: Provides a method to notify staff when an assets enter or exit a location, or when PAR levels reach a critical threshold level.

Switch apps—quickly navigate to a different app

To open a different app, from the upper-right corner select the Navigation menu and select an app.

The apps displayed are dependent on your assigned roles by app. If you are not assigned to a role within an app, the app is not displayed.

Your initials—view profile or sign out

When you want view user information or sign out, from the upper-right corner select your user initials. For Administrators, this is also where you can find your Kio Cloud API key.

For security, be sure to sign out when you're not actively using the platform.

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