Reset a user's password when they are locked out or need a new password. Resetting sends the user a password-reset link by email.
Before you start
- Required role: User Management Administrator
- This applies only to users who sign in with a password. The Reset Password button does not appear for SSO users, because they authenticate through your identity provider.
Steps
- From the Kontakt.io Launchpad, open Users.
- From the side menu, select Users Management.
- Select the user whose password you want to reset.
- Select Reset Password.
- Confirm when prompted.
Result
The user receives an email with a password-reset link and follows the link to create a new password. If the email does not arrive, ask them to check their inbox, including their spam or junk folder.
Note: Passwords must meet your account's password policy. By system default, a password is 8 to 32 characters and includes at least one uppercase letter, one lowercase letter, and one number.