Resolve an alert

Resolving an alert confirms the condition has been addressed and closes the alert. An alert is typically acknowledged before it's resolved. Resolved alerts move to alert history, where they remain available.

Before you begin

• You are assigned the Asset Tracker Administrator or User role.

Resolve an alert

1. From your Kontakt.io Launchpad, select Asset Tracker.
2. From the left menu, select Alerts List.
3. Select the alert's Name to open it.
4. Select Resolve.
5. Optionally select a Resolution Code and add Notes. Follow your organization's policies for what to record.
6. Select Resolve again to confirm.

Result

The alert's status changes to Resolved and it moves to Alerts History. The resolution, including any code and notes, is logged in its Activity Timeline. To revisit it later, see View alert history.