Firmware updates improve device stability, add new capabilities, and address known issues. Kio Setup Manager notifies you when updates are available and handles the update process over Bluetooth. Keep your mobile device near the device throughout the update.
Before you begin
- Signed in to Kio Setup Manager with the Device Management role
- The device is within Bluetooth range of your mobile device
- Your mobile device has sufficient battery charge to complete the update — do not let it sleep during an active update
Update a single device
- Open the device detail view for the device you want to update. (See View device details in Kio Setup Manager.)
- If a firmware update is available, a notification appears in the detail view. Tap Update firmware.
- Review the firmware version details and tap Start update.
- Keep your mobile device near the device and keep the screen active while the update transfers over Bluetooth.
- When the update is complete, Kio Setup Manager shows a confirmation message and the new firmware version number.
Important: Do not close Kio Setup Manager or allow your mobile device to lock during a firmware update. Interrupting the transfer may leave the device in an error state that requires recovery. If the screen times out, the update may fail — adjust your device's screen timeout or auto-lock setting to keep the screen on during batch update sessions.
Find all devices with pending firmware updates
- Tap Devices in the bottom navigation bar.
- Tap Filter > select Pending operations > select Firmware update > tap Apply.
- The filtered list shows all devices with available firmware updates.
- Tap each device in turn and follow the single-device update steps above.
What happens next
The updated device restarts automatically after a successful firmware update and returns to normal operation within approximately 30–60 seconds. Verify the device is reporting correctly in Device Management before leaving the site.