The Beam Mini is installed but IR room number data is not appearing in Kio Cloud, or Tags in the space are not receiving the room number signal.
Before you troubleshoot
- Confirm the Beam Mini is powered on
- Confirm Bluetooth is enabled on your mobile device and you are within range
- Open the device detail view in Kio Setup Manager — if the Room number field shows a value, the Beam Mini is broadcasting
The Portal Light at this location is offline
The Beam Mini has no Wi-Fi radio. It relies on a nearby Portal Light to forward data to Kio Cloud. If the Portal Light is offline, the Beam Mini stops delivering data even though it continues to broadcast its IR signal.
- In Kio Setup Manager, locate the Portal Light assigned to the same room.
- If it shows as Offline or its LED is solid red, resolve the Portal Light issue first.
- See Troubleshooting: Portal Light LED stays red.
Installation did not complete
If the installation workflow was interrupted before the location assignment step, the Beam Mini may not be associated with a Smart Location room.
- Open the Beam Mini's device detail view.
- Check the Location field — if it shows no assignment, re-run the installation workflow from the Install screen.
IR signal not received by Tags
If the Beam Mini is online and broadcasting but Tags in the space are not receiving the room number:
- Confirm the Tags in the space are IR-capable (Nano Tag IR or Smart Badge with IR enabled).
- Run Test IR from the device's action menu with an IR-capable Tag present and within line of sight.
- If the test fails, check the Beam Mini's mounting position — the IR emitter needs clear line of sight across the area where Tags will be present.
- Confirm the IR room number configured in the Beam Mini matches what your system expects for this room.
Deployment Status is not set to Deployed
Device Health only monitors devices with Deployment Status set to Deployed.
- Open Kio Cloud and go to Device Management.
- Find the Beam Mini by Unique ID and set Deployment Status to Deployed if it is not already.
If the issue persists
If Kio Setup Manager shows an error notification, report it using Instabug — shake your mobile device to open it.
Contact Kontakt.io support and include:
- Beam Mini Unique ID and model (Beam Mini or Beam Mini 2)
- Portal Light Unique ID at the same location
- IR room number configured on the device
- Description of what you observe in Kio Setup Manager and Kio Cloud