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Sign in to Kio Setup Manager

You sign in to Kio Setup Manager with your Kio Cloud user credentials. The app connects to your organization's account to access device inventory, Smart Location data, and device configurations.

Before you begin

Make sure you have the following:

  • Mobile device. A supported mobile device with the Kio Setup Manager app installed:

    • iPhone or iPad: iOS version 17 or later
    • Android phone or tablet: version 8 or later
    • Bluetooth enabled
    • An internet connection through Wi-Fi or cellular data
    • The latest version of the app (check for updates)

  • Account Tenant ID and Region (US or UK). You can find these values in the URL you use to access Kio Cloud from a web browser:

    • https://[Tenant ID].app.cloud.[us or uk].kontakt.io

    • The URL identifies, your organization's account Tenant ID and region United States (us) or United Kingdom (uk)

    • If you access Kio Cloud from https://app.cloud.us.kontakt.io or https://app.cloud.uk.kontakt.io, your account does not use a Tenant ID. During sign-in, select I don't have a Tenant ID.

  • Assigned to a Device Management role. A role grants your permissions to the app and the features available to you.

Steps

  1. Open Kio Setup Manager on your mobile device.
  2. Tap a Sign in Method: Kio Cloud Account, or Cisco Spaces Account for accounts integrated with Cisco Spaces and installing or configuring Portal Beams.
  3. Tap a Region: United States, United Kingdom, or Custom Region when instructed by Kontakt.io only
  4. From Enter Tenant ID: enter the account Tenant ID > tap Continue > sign in with your user credentials.
    • For a non-tenant account, tap I don't have a Tenant ID > enter your Kio Cloud user profile email address and password.
  5. If a role selection screen appears, select the appropriate role for your session > tap Continue.

What happens next

You are signed in and taken to the Home screen, which provides a summary of device inventory, pending configurations, and battery status. You can now discover nearby devices, complete installations, or access device tools.

If sign-in fails, see Troubleshooting: can't sign in to Kio Setup Manager.