Before signing in to Kio Setup Manager for the first time, confirm the following. You will need this information during sign-in.
Role requirement
You must be assigned the Device Management role in Kio Cloud before you can manage or install devices in Kio Setup Manager. Your role determines your permission level and which devices you can access.
| Role | What it allows |
|---|---|
| Device Management | Install, configure, and manage infrastructure devices |
| Device Management Administrator | Full permissions to all devices in the account |
| Device Management Temp Monitor Installer | Install and configure Temperature Monitor devices (required in addition to Device Management) |
Roles are assigned in Kio Cloud by a Kio User Management Administrator. Contact them before your first sign-in if your role has not been assigned. Changes take effect at next sign-in.
For more information, see About user access to Device Management.
Account type
Your organization's Kio Cloud account is either a Tenant or Non-Tenant account. The account type determines what URL you use to sign in from a web browser and how you sign in to Kio Setup Manager.
| Account type | Sign-in URL format |
|---|---|
| Non-Tenant |
https://app.cloud.us.kontakt.io or https://app.cloud.uk.kontakt.io
|
| Tenant |
https://[Tenant ID].app.cloud.us.kontakt.io or https://[Tenant ID].app.cloud.uk.kontakt.io
|
If your organization has a Tenant account, you will need to provide the account Tenant ID in Kio Setup Manager to sign in. See Sign in to Kio Setup Manager for steps.
If you are unsure which account type your organization uses, check the URL you use to sign in to Kio Cloud from a browser, or contact your Kio User Management Administrator.
Account region
Kio Cloud accounts are hosted in one of two regions: US or UK. You select your region when signing in to Kio Setup Manager.
The region is visible in your sign-in URL:
-
app.cloud.**us**.kontakt.io— US region -
app.cloud.**uk**.kontakt.io— UK region
If you are unsure of your region, check the URL you use to sign in to Kio Cloud from a browser.
Reporting issues in the app
If Kio Setup Manager shows an error notification or you notice a problem, report it immediately using Instabug, which is built into the app. Instabug sends a report to Kontakt.io support with app logs and device context that help diagnose the issue.
To open Instabug, shake your mobile device or use the in-app feedback option if available.