Kio Staff Safe Alerts gives designated responders access to active staff duress alerts from an iPhone, iPad, or Android device. The app shows active alerts for selected campuses or buildings that the responder is authorized to access. Responders can acknowledge an alert, view the last reported real-time location of staff with an active alert, and resolve the alert from the app.
Responders use the app during their shifts to monitor and respond to alerts according to the organization's staff safety response procedures.
How the mobile app works with Staff Safe
An organization can use the Kio Staff Safe Alerts mobile app, Simple View in the Staff Safe web app, or both as part of its alert response workflow. Both apps display the same active alerts.
| Application | Available on | Primary purpose |
|---|---|---|
| Kio Staff Safe Alerts mobile app | iPhone, iPad, or Android phone or tablet | Respond to alerts during a shift, including from a shared responder device |
| Staff Safe Simple View | Web browser | Respond to active alerts from a workstation or central monitoring location |
| Staff Safe List View | Web browser | Review of active and resolved alerts |
The mobile and web apps use the same alert data. When a responder acknowledges or resolves an alert in either app, the alert status updates in both.
Kio Staff Safe Alerts mobile focuses on active alerts response, which is the same as the Simple View in the web app.
Mobile app capabilities
| Capability | Description |
|---|---|
| View active alerts | Displays New and Acknowledged alerts for the selected campuses or buildings. |
| View the staff member's location during an active alert | Displays the staff member's last location on a floor plan. The location updates when the app receives new location data. |
| Acknowledge an alert | Allows a responder to indicate that a response is in progress. The alert moves to the Acknowledged tab, and other responders can see its updated status. |
| Resolve an alert | Allows a responder to resolve an alert by selecting a Resolution Code and, optionally, adding a note. Once resolved, an alert is removed from the mobile app and viewable from the web app in alerts history. |
| Receive push notifications | On an iPhone or iPad, receive a notification when a new alert is triggered, including when the app is closed. For more information, see Push notifications in Kio Staff Safe Alerts mobile app. |
| Select different locations | Allows responders to select the locations they are responsible for from the campuses assigned to their user profile. A responder can select up to 10 campuses or up to 10 buildings in one campus. |
Who uses the mobile app
Kio Staff Safe Alerts is for staff responsible for responding to duress alerts. Depending on the organization's response plan, a responder can be responsible for one campus, multiple campuses, or specific buildings within a campus. Responders can include nurse managers, charge nurses, security personnel, facilities staff, and other designated response team members.
Required Staff Safe user roles
A responder requires two Staff Safe roles — one for access, one for action:
| Role | Permission |
|---|---|
| Staff Safe Mobile User | Sign in to the app and view active alerts |
| Administrator, User, or Alerts User (any one) | Acknowledge and resolve alerts |
Assigned Mobile User alone, a responder can sign in and view active alerts but cannot acknowledge or resolve them.
For more information, see About user access to Kio Staff Safe Alerts mobile
Mobile device requirements
| Requirement | Details |
|---|---|
| Device | iPhone, iPad, or Android phone or tablet |
| Operating system | iOS 17 or later, or Android 8.0 or later |
| Network | Wi-Fi or cellular internet connection |
| Push notifications | iPhone and iPad only. Turn on notifications for Kio Alerts in iOS Settings. For more information, see Push notifications in Kio Staff Safe Alerts mobile app. Push notifications aren't available on Android devices. |
Shared responder devices
For iPads deployed as shared responder devices, Kontakt.io recommends using Single App Mode to keep Kio Staff Safe Alerts open and available during a shift. Your organization's IT team is responsible for configuring and managing Single App Mode.
For shared Android tablets, your IT team can use app pinning or mobile device management controls to keep the app available to responders.
How alerts reach the mobile app
When a Smart Badge button press meets the conditions of an Alert Rule, Staff Safe triggers an alert. The alert appears in the Kio Staff Safe Alerts mobile app and the Staff Safe web app.
The mobile app receives new and updated alert information in the following ways.
| Method | What it does |
|---|---|
| Internet connection | The app maintains a live connection (Wi-Fi or cellular) to Kio Cloud and receives new alerts and status updates as Kio Cloud processes them. |
| Periodic refresh | Every 30 seconds, the app checks for new and updated alerts. |
| Push notification | iPhone and iPad only. If notifications are turned on, iOS displays a notification when a new alert is triggered, including when the app is closed. Push notifications aren't available on Android. If your organization uses Android responder devices, keep Kio Staff Safe Alerts open and visible during the shift. |
The Last alert list update indicator shows how many seconds have passed since the app last received an update. If the indicator turns red, the app has lost its connection to Kio Cloud and is trying to reconnect.