The Kio Staff Safe Alerts mobile app (on an iPhone, iPad, and Android) shows active staff duress alerts with the staff member's real-time location and the alert details, and lets you acknowledge and resolve alerts directly from the app. Use the mobile app when you're a responder during a shift and need access to alerts on a mobile device for the campuses or buildings you're responsible for.
For an overview of the app, see Kio Staff Safe Alerts mobile app.
Before you begin
- The latest version of the Kio Staff Safe Alerts is installed on your mobile device. See Install Kio Staff Safe Alerts.
- You're signed in to the app. See Sign in to Kio Staff Safe Alerts.
- Your Kio Cloud user profile has the Staff Safe Mobile User role, plus one of Administrator, User, or Alerts User to acknowledge and resolve alerts. See About user access to Kio Staff Safe Alerts mobile app.
Set or update your location
Your location selection filters the active alerts to those within the campuses or buildings you're responsible for. You can choose up to 10 campuses, or up to 10 buildings within a single campus.
- Campuses selected: active alerts appear for all buildings within each campus you select.
- Buildings selected: active alerts appear only for the buildings you select. All buildings must be in the same campus.
To set or change your location:
- At the top of the alert list, tap your current location.
- Choose Campuses or Buildings.
- Tap each campus or building you want to monitor. The selected count appears at the top of the list.
- Tap Save (or Next for first-time setup).
The alert list refreshes to show only alerts in the locations you selected.
Note: To monitor more than 10 locations, use the Staff Safe Simple View in the Kio Staff Safe web app.
Respond to an active alert
When a new alert is triggered, the app shows a banner notification. For critical-severity alerts, the app also plays an audio alert. On iPhone and iPad, if push notifications are turned on, the alert also appears on the lock screen.
Two tabs separate alerts by status:
- New: alerts that haven't been acknowledged yet.
- Acknowledged: alerts that another responder has already acknowledged. These are still active and need resolution.
To respond to a new alert:
- On the New tab, find the alert.
- Review the alert details:
- Staff name and location: the staff member's name and current room. The location updates in real time as the staff member moves.
- Severity: Critical, High, Medium, Low, or Info. Higher-severity alerts have stronger visual cues.
- Last location updated: how long ago the staff member's location was last received.
- Tap Acknowledge to indicate you're responding. The alert moves to the Acknowledged tab and is visible to other responders.
To open an alert's full details and map, tap the alert in the list.
Note: If a new alert doesn't appear in the New tab, check the Acknowledged tab. Another responder may have already acknowledged it.
Alerts from a parking lot
On an iPhone and iPad, an alert from a parking area is shown differently, because parking areas are located to the lot, garage, or floor — never to a room.
| Where the alert came from | Location row | Floor | Room |
|---|---|---|---|
| A parking garage | Parking lot | Shown | Not shown |
| A standalone lot | Parking lot | Not shown | Not shown |
| A building floor that also covers parking | Building | Shown | Not shown |
In all three, a car icon marks the location, and the floor map doesn't highlight a room.
On Android, parking-lot alerts appear in the standard building, floor, and room rows.
Resolve an alert
Resolving an alert closes the alert with a Resolution Code, indicating the incident has been responded to. Resolve appears on alerts in the Acknowledged tab.
-
Tap the Acknowledged tab, then find the alert.
Tap Resolve.
Tap Resolution Code, then choose the code that best describes the incident.
Optional: enter a Note with relevant details. Follow your organization's policies and procedures for what to include.
Tap Resolve.
The alert closes and is removed from the mobile app. You can view the resolved alert in the Staff Safe web app under Alerts > List > Alerts History.
Sign out when your shift ends
On a shared responder device, sign out so alert actions are recorded against the right person. See Sign out of Kio Staff Safe Alerts.