Access to Device Health is managed in the Users app in the Kio Cloud section of the Launchpad, not within Device Health itself. Each person who needs access must have a user profile and be assigned a Device Health role. An app appears on a user's Kontakt.io Launchpad only if they are assigned a role for it.
Roles are assigned by a user with the User Management Administrator role. See Add a user and Assign roles and access to a user.
What makes up a user's access
- Role controls what a user can do — see the roles below.
- Campus access determines the campuses a user has access to. Set in the Users app, it applies across Kio Cloud apps, so a Device Health user sees the devices and alerts for the campuses they are assigned to.
Roles
Device Health has four roles.
| Role | Who it's for |
|---|---|
| Administrator | People who manage Device Health, including alert rules. |
| User | People who monitor device health — view alerts and dashboards and respond to alerts. |
| Supply Chain Tech | The same access as User — assign the name that best fits the person's role. |
| Coordinator | The same access as User — assign the name that best fits the person's role. |
Note: User, Supply Chain Tech, and Coordinator currently grant the same access. Assign the name that best reflects the person's role in your organization.
What each role can do
Yes means the role has the permission; No means it does not.
| Permission | Administrator | User | Supply Chain Tech | Coordinator |
|---|---|---|---|---|
| View alerts | Yes | Yes | Yes | Yes |
| Acknowledge and resolve alerts | Yes | Yes | Yes | Yes |
| View dashboards and analytics | Yes | Yes | Yes | Yes |
| Manage alert rules (create, edit, delete — including escalation) | Yes | No | No | No |
Managing alert rules is available only to the Administrator, in Settings > Alert Rules.
How users and Groups are managed
How users are created and maintained depends on whether your organization uses single sign-on (SSO):
- Managed users are created and maintained directly in the Users app. A Managed Group can assign roles and campus access to several users at once.
- SSO users sign in through your identity provider, which supplies their identity, roles, and campus access. These sync into the Users app as view-only — you change them in the identity provider.
Instead of setting roles and campus access in each person's profile, you can assign them to a Group and add members to it. Members inherit the Group's application roles and campus access in addition to anything set directly on their profile. See About Groups, Assign application roles to a Group, and Assign campuses to a Group.
The tasks for managing users are shared across all Kio apps and live in the Users app:
- Add a user — create a managed user.
- Assign roles and access to a user — give a person a Device Health role and set campus access.
- Enable, disable, or delete a user — change or remove a person's access.
Roles that live outside Device Health
- User Management Administrator — required to create users and assign Device Health roles, in the Users app.