The Kio Staff Safe Alerts for iOS offers a mobile experience of the Staff Safe Simple View. The Simple View is designed for use by responders, providing them only active staff duress alerts with enhanced visuals. Each active alert provides the real-time location of the staff that activated the alert, allowing responders to locate staff to intervene, de-escalate, and provide assistance when it matters the most.
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Go to the Apple App Store, search for Kio Staff Safe Alerts and download the app. If you already have the app, be sure it's at that last version.
Requirements: iPhone or iPad at iOS version 17 or later | Bluetooth enabled (on) | network connection (Wi-Fi or cellular)
For optimal use on an iPad, it's recommended to set it to Kiosk (Single App) Mode, which is a configuration typically managed by your organization's IT staff. This mode restricts the device to a single application, enhancing focus to only Kio Staff Safe alerts.
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From your iPhone or iPad, tap Kio Alerts.
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From Sign in to Kio Cloud, tap Kio Cloud Account.
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Select Region > tap the geographic location of your organization's Kio Cloud account.
United States: located in North America or Japan-Asia Pacific locations.
United Kingdom: located in the UK, EU, and other European countries.
Custom Region: only select when instructed by the Kontakt.io team.
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From Enter Tenant ID, enter your organization's Kio Cloud Tenant ID > tap Continue.
Don't know the Tenant ID? This can be found in your organization's Kio Cloud URL used to sign in from a web browser.
Example: HTTPS://[organization's Tenant ID].app.cloud.[us or uk].kontakt.io
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Sign in with your user credentials.
Ensure you follow the same sign-in method used when you sign into Kio Cloud from a web browser.
If your organization's Kio Cloud account is set up for Single sign-on (SSO), tap the SSO method displayed and enter your credentials.
Your location filters the active alerts to only those within the campuses or optionally building locations — ensuring you have instant access to the alerts within the locations you are responsible for.
You can set up to five Campus locations or up to five Buildings in a single campus.
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Campuses location set: active alerts are displayed for all buildings within each enabled campus (up to a maximum of five campuses).
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Buildings location set: active alerts are displayed only for the selected buildings (up to a maximum of five) within a single campus.
Example: Set to two campuses
When needed, you can update the location at anytime. From the top of the screen, tap on your current location set as shown below.
When you receive an alert notification, the most important step is to take action and locate the staff to intervene, de-escalate, and provide assistance. For alerts with a critical severity level, the app also emits an audio alert notification.
When you receive a new alert notification, you can quickly:
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View the staff's location to respond to their location. The alert details and map pinpoints the staff's last known location. If the staff moves to a different room after activating an alert, the alert location details update in real time.
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Last location update. Identifies when the staff's last location was received by Staff Safe.
A warning icon is displayed when the last location received has exceeded the lost tag threshold time period.
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Acknowledge the alert. A method to indicate that action is being taken. Acknowledging an alert provides other responders and staff with the visibility into the current status of the alerting incident.
If someone has already acknowledged the alert, tap the Acknowledged tab to view the alert details.
Resolving an alert indicates the alerting incident has been responded to and de-escalated. To resolve an alert, it must be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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To resolve an alert, it must first be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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You must select a Resolution Code when resolving an alert.
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When you resolve an alert, it's removed from the app. This ensures immediate visibility into only active alerts.
All alerts, regardless of their status, can be viewed from the Kio Staff Safe web app.
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From Kio Staff Safe Alerts, tap the Acknowledged tab and locate the alert > tap Resolve.
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Tap the applicable Resolution Code > enter Notes (optional) related to the alerting incident > tap Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from the app.
To view the details of a resolved alert, from a web browser sign in to your organization's Kio Cloud account > from your Launchpad, select Kio Staff Safe > from the Alerts menu, select the List view > select the Resolved tab > select the alert's Name.
For security reasons, it's recommended to log out when you're not actively responding to alerts. This is particularly important if this is a shared mobile device, as the signed-in user is identified as the one acknowledging or resolving alerts.
From the upper-right corner, tap the icon > tap Log out.