If you're new to Staff Safe or just need a refresher, this is a great place to start. Whether you’re responding to alerts, responsible for the app administration, or want to get insights into alert metrics, you'll get a quick overview about the features most important to your role.
Topics include:
Use one of the supported browsers below (latest version recommended) to access your Kontakt.io Launchpad.
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Google Chrome™ (recommended)
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Mozilla Firefox®
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Apple® Safari®
In your browser’s address bar, enter https://[account Tenant ID].app.cloud.[us or uk].kontakt.io. The" account Tenant ID” is the unique name of your organization’s account and and "us or uk" is the geographic region of the account.
Your access and permissions is determined by your assigned app roles, which is managed by those assigned to the Users Administrator role.
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Email and password: Use this when your organization has not enabled Single Sign-On (SSO). On the sign-in page, enter your email and password, then select Sign In.
Make sure you’ve activated your user account via the welcome email. If you did not receive this email, check your spam/junk folder or contact your administrator.
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Single Sign-On (SSO): Use this when your organization has integrated SSO with Kio Cloud. On the sign-in page, select your organization’s SSO method > enter your user credentials to authenticate.
Your access and permissions depend on your assigned app roles, which is managed by those assigned to the Users Administrator role.
Once signed in to Kio Cloud. from your Kontakt.io Launchpad select Staff Safe Emerg. Call.
It's important to be familiar with the app menus and their features. The menus available to you are determined by your assigned role within the Staff Safe app.
The Alerts menu is where staff duress alerts are located. The Simple View is designed for responders, including only active alerts with key details and enhanced visuals for quick action. The List view displays all alerts by their status and is where you can view each alert's details for a comprehensive review.
The Simple View details each active active alert for the set location. The alerts are displayed in descending order, the most recent activated alert first.
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Staff details: Displays their name along with their last received location (campus, building, floor, and room). When a location changes is received, the location details automatically update. For example, if the staff moves from room 101 to room 110, the alert location details change to room 110 and the location timer resets.
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Staff last location update: Displays the elapsed time of the last location update received.
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Alert severity visual cue: New (unacknowledged) alerts display a background color that represents their severity level.
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Acknowledged alert visual cue: Once an alert is acknowledged, its background changes from its severity color to white.
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Alert status action (Acknowledge > then Resolve): Users can set an alert’s status. When set to Resolve, a Resolution Code is required and the alert is removed from the Simple View.
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Staff location indicator: A red-circle location indicator is displayed pinpointing their location.
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Real-time staff movement updates: The staff location indicator moves in real-time with each received location update.
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Selected Location: Alerts are only displayed for the selected location - which can include one or multiple campuses and their buildings.
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Floor-level alert list: Displays a visual cue and count of alerts that have not been acknowledged, making it easier to quickly identify alerts that need immediate attention.
The List view includes all staff alerts categorized by their current status - New, Acknowledged, Resolved - to provide an instant overview of the current state of all alerting incidents.
From this view, you can view the profile of each alert by selecting its name.
An alert profile includes:
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Alert Details: Includes all alert information along with key metrics.
The Responded By and Response Time are only generated at the time the first responder, those assigned to the Incident Responder Group within the Alert Rule that triggered the alert, enters the room location where the alert was activated.
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Activity Timeline: Includes each activity and a timestamp for all actions that occurred during the duration of the alert.
Activity includes when the alert was activated, acknowledged, and resolved, and the notes entered by a user during a status change. In addition, if the Alert Rule that triggered the alert is configured with a Webhook, each webhook event and its details are logged within the Activity Timeline.
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Alert Report. Download a PDF report that provides the alert's details and activity.
An alert is comprised of a series of statuses it undergoes from activation to resolution — New, Acknowledged, and Resolved — providing an instant overview the current state of an alert and enabling data-driven metrics. This structured approach ensures a standard, predictable alert progression workflow, starting from the moment an alert is activated to its resolution.
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Status |
Description |
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New |
Alert has not been acknowledged by a Staff Safe user (responder). |
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Acknowledged |
A Staff Safe user (responder) set the alert to Acknowledge to indicate that action is being taken. If the Alert Rule that triggered the alert has an assigned Staff Group within its Include Responder setting, when the first responder (wearing a Smart Badge and assigned to this group) enters the room location where the alert was activated, the alert is automatically set to Acknowledge. |
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Resolved |
A Staff Safe user (responder) set the alert to Resolve to indicate the alerting incident has ended. When a user sets an alert to Resolve, they are required to select a Resolution code and can optionally add notes to log additional details about the incident. |
The Dashboard menu provides alert analytics delivering actionable insights, helping organizations monitor alert trends, response times, and alert resolutions. You can interact with the dashboard metrics by clicking on bars, locations, or segments in the charts to get detailed insights or filter the data further.
Customize metrics by selecting filters for:
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Resolution Code: View metrics be specific codes or all codes.
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Alert Rules: Filter metrics by specific rules.
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Location: View metrics by campus, building, or floor.
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Date range: Analyze metrics over preset time frames or a custom date range.
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Alerts: Total number of alerts, showing trends in alert frequency.
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Average alerts per day: Daily average of activated alerts.
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Average time to acknowledge: The average duration between when alerts are activated and when users set the alerts to acknowledge. This metric can indicate how quickly alerts are being seen and then acknowledged to indicated that action is being taken.
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Average time to respond: Time from alert activation to responder arrival at the alert room-level location. This metric requires responder staff to be assigned to and wear a Kontakt.io Smart Badge and assigned to Groups associated to Incident Responder setting within Alert Rules.
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Average alert duration: The average duration of alerts from activation to resolution. This metric helps to understand the typical lifespan of alerts and identify trends that may require attention.
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Alerts by role: Segments alerts by staff roles, identifying which roles activate the most alerts.
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Alerts by location: Groups alerts by room, floor or building, helping identifying high-risk areas.
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Alerts by day/weak and time: Track alerts by the day of the week and time of day to spot peak incident times.
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Response time: Segments alerts based on response times, which options to group by hour, floor, or building.
The Staff menu includes both a Map and List view that provides visibility into the location and profiles of all staff. The profiles of staff includes their settings, last known location, and their location history.
The Map view provides staff locations by floors within a building and an interactive floor plan map that includes staff room-level locations and active alerts.
Key features include:
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Location navigation: Quickly navigate by campus and each building and floor.
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Staff: View staff room-level locations within a floor, along with filtering capabilities by staff role.
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Rooms: View staff located within specific rooms.
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Alerts: View active alerts by floor.
The List view organizes staff a list format that provides a quick glimpse into staff details. From this view, you can view each staff's unique profile that includes their setting details, assigned Smart Badge (Tag), and their last received real-time location and location history,
This list is searchable and provides column filtering - making it easy to find specific staff. You can also set the columns displayed to view what's most important to you.
To view a staff's profile, select their Staff ID, Name or the edit icon located in the Actions column.
The Settings Menu contains all administrative capabilities. Only users assigned the Staff Safe Administrator role have access to the Settings Menu and its sub-menus.
Staff Roles are a categorization of staff that commonly mirrors the types or roles or positions within your organization. All staff are required to be assigned to a Staff Role. Staff Roles are included in alert metrics and can also be assigned to Alert Rules.
You can also manage Staff Roles from Company Settings, where they are identified as Entity Types.
Staff are the people that are assigned to and wearing Kontakt.io Smart Badges.
You can also manage staff from Company Settings, where they are identified as Entities.
Staff Groups offer a way to segment staff beyond their Staff Roles. Staff can assigned to to multiple groups, but can only be assigned to one Staff Role. You can also use groups in Alert Rules to specify which staff the alerts apply to, and assign groups to the Include Responder setting for automated alert acknowledgments and response time metrics.
Staff Groups are created and managed exclusively from the Staff Safe app.
Alert Rules define the monitored conditions that trigger staff duress alerts and the notifications sent when staff activate an alert from their Kontakt.io Smart Badge. Each Alert Rule's configuration includes the monitored locations, the button event that triggers an alert (blue, red, or any button), the staff the rule applies to, and who receives alert notifications and the notification methods. The notification methods include email, SMS text, or through a Webhook that delivers alerts to a third-party system. Webhooks are configured in Company Settings and assigned to Alert Rules.
Alerts Rules are created and managed exclusively from the Staff Safe app.