Detail: During March 2025, Kontakt.io released a Portal Light 2 certificate update—this certificate authenticates a connection to the Kontakt.io platform. Portal Lights that were Online when this update occurred automatically received this required update.
Action required: For any Portal Light 2 inventory that was OFFLINE or not powered ON when this update occurred, must have their certificate updated using the Kio Setup Manager mobile app.
In addition:
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If you notice a Portal Light’s LED is blinking RED or reported to be OFFLINE, the first troubleshooting step is to complete these instructions.
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Always use the Kio Setup Manager when installing new Portal Lights—they automatically receive any pending updates.
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Must be completed locally at the Portal Light.
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Ensure Kio Setup Manager is updated to the latest version—iOS 5.0.7 or later | Android 3.0.6 or later
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Open the Kio Setup Manager mobile app > sign in.
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Verify you have the latest app version. Tap Account > Version is at iOS 5.0.7 or later | Android 3.0.6 or later
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From the bottom menu, tap Scan > point your device’s camera at the Portal Light's QR code.
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Tap Update Certificate > keep the app open until a Success confirmation is displayed.
Note
Update Certificate not displayed? This indicates the Portal Light has received the certificate update and no action is required.
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Once the Success confirmation is displayed, after a few minutes verify its LED is a solid GREEN.
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From your mobile device, open Kio Setup Manager.
The first time you sign in or after reinstalling the app, you will complete all of the following steps. Once you’ve successfully signed in, the app remembers your Sign In Method and Region.
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Select a Sign in Method > tap Kio Cloud Account.
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Select Region > tap the geographic location of your organization's Kio Cloud account.
United States: located in North America or Japan-Asia Pacific locations.
United Kingdom: located in the UK, EU, and other European countries.
Custom Region: only select when instructed by the Kontakt.io team.
Don’t know the Region? This can be found in your Kio Cloud account URL: app.cloud.[us or uk].kontakt.io
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Enter Tenant ID is dependent on your organization's Kio Cloud account type.
Enter a "Tenant ID" when...
Tap "I don't have a Tenant ID" when...
Your organization has a Tenant account. You sign in to Kio Cloud from an unique URL that includes the Tenant ID.
Example: https://[Tenant ID].app.cloud.[us or uk].kontakt.io
To sign in: enter the Tenant ID > tap Continue > provide your user credentials (email/password or SSO).
You sign in to Kio Cloud from a web browser from either of the below URLs (Non-Tenant account):
To sign in: provide your Kio Cloud user email and password credentials.