Effective October 1, 2022 the Kio Gateway Installer app will be deprecated and removed from the app stores. You'll need to switch to using the Kio Setup Manager app for the onsite setup, installation, and monitoring of your Kontakt.io devices.
Essentially our product team merged the Kio Gateway Installer app features into our first-generation mobile apps (iOS Kontakt.io Administration App and the Android Kio Tag Administrator) and renamed these apps to the Kio Setup Manager. Our goal was to eliminate any confusion on which Kontakt.io mobile app to use - now there will only be one Kontakt.io iOS and Android mobile device management app.
Download and switch to using the Kio Setup Manager app. Be sure to give the app permissions when prompted and it's always best to allow the app to receive automatic updates. And once downloaded, we do recommend removing the Kio Gateway Installer app.
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Download the app from the App Store or Google Play Store
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Mobile device app requirements
Apple iPhone or iPad: iOS version 11 or later
Android phone or tablet: version 5.0 or later
Once you're signed into the app with your Kio Cloud credentials, you'll have access to the following features.
The app screen examples are from the Android app, which the iOS app has the same features but may appear a little differently.
When installing new devices, the app guides you through each step. Also, you can use the guided steps to update a device's installation and location configuration.
The app provides an intuitive look into your Kontakt.io devices. You'll notice it's a little different than the Kio Gateway Installer app - this app does not segment the devices by gateways and beacons.
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Nearby - lists Kontakt.io devices in Bluetooth range of your mobile device categorized by both:
My Nearby Devices - devices in Bluetooth range that you have shared access to for the Kio Cloud account.
Unknown - Kontakt.io devices within Bluetooth range that are not associated to the Kio Cloud account.
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My Devices - list of all devices you have shared permission to for the Kio Cloud account.
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Search for and Filter devices - locate devices quickly.
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Visual status indicators - when a device needs attention, a colored dot appears next to the device.
For the Android app, a Blue dot indicates the device has a pending Kio Cloud configuration update and an Orange dot indicates a firmware update is available.
For the iOS app, a Orange dot indicates the device has a pending Kio Cloud configuration update and a Blue dot indicates a firmware update is available.
When you tap on a device, its primary settings are displayed.
You can update a device's settings locally from the app. When an setting update is made, the device must be nearby to receive and apply the update. Once applied to the device, the app automatically sends the local update to Kio Cloud to keep the device's local and Kio Cloud configuration in sync.
You can synchronize devices to apply pending Kio Cloud configuration (setting) updates. When a setting update is made to a device from Kio Cloud, the device must synchronize to receive and apply the update. From the app, devices must be nearby to receive and apply Kio Cloud configuration updates.
When Kontakt.io releases a firmware update, it's best practice to ensure your devices are updated to the latest release. Go to the device's settings to apply a firmware update. From the app, devices must be nearby to receive and apply updates.
From each list of devices, the last reported battery level is shown for each device. And when you replace a device's batteries, from the app you'll need to reset its battery level.
For devices nearby, you can view their real-time telemetry data, which data does vary by device model. From the list of My Nearby Devices, tap on the device > tap Overview.
The available device and account level diagnostic features can help to troubleshoot and resolve an issue.
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Device level features - available from a device's settings and do vary by the Kontakt.io device model.
Portal Beam troubleshooting options
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Account level features - when enabled, applies to all of the app devices.
For those accounts that have a Kio Cloud subscription, you'll have permission to the app Bulk Update/Edit feature. From here, you can set the app to apply updates to multiple devices at the same time. Devices will need to be nearby to receive a bulk update, but you can set the bulk changes and then go to locally to each device to allow them to receive and apply the update.