Staff duress alerts, activated by staff from their Kontakt.io Smart Badge, are the core of the Staff Safe solution. These alerts provide the location of staff when they are faced with a duress event or need assistance, allowing responders to intervene, de-escalate, and provide assistance when it matters the most.
Staff Safe provides multiple methods to respond to and view alerts. In particular, the Simple View is specifically designed for responders. This view is limited to active alerts along with staff location details and enhanced visuals for quick action. Simple View is also available in a mobile experience from the Kio Staff Safe Alerts iOS mobile app.
From the Simple View, you can quickly view active alerts and acknowledge an alert to indicate that action is being taken. Acknowledging an alert provides responders and other staff with the visibility into the current state of the alerting incident.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select Simple View.
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From the Alert Activity locate the alert.
Staff details: Displays their name along with their last received location.
Staff last location update: Displays the elapsed time of the last location update received. A warning icon is displayed when the last location received has exceeded the lost tag threshold time period.
Alert severity visual cue: New (unacknowledged) alerts display a background color that represents their severity level.
Acknowledged alert visual cue: Once an alert is acknowledged, its background changes from its severity color to white.
Real-time location updates: The staff location details and the map location indicator update each time a location change is received.
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To indicate you are taking action and responding to the alert, select Acknowledge. This option only appears if another staff member (user) has not acknowledged the alert.
Resolving an alert indicates the alerting incident has been responded to and de-escalated.
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To resolve an alert, it must first be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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To resolve an alert, you are required a select a Resolution Code. The available options include Duplicate, Handled by security, Handled before security arrived, Accidental, Test, and Other.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the left menu, select Simple View > from the alert, select Resolve.
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Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from the Simple View.
To view the details of a resolved alert, navigate to the List View within the Alerts menu and select the Resolved tab. Locate the alert and select its Name.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. The three tabs filter the alerts by their current status - New, Acknowledged, Resolved.
Commonly, an alert is in an Acknowledged status prior to be being resolved. Although from the List View, you can Resolve an alert without it being acknowledged.
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From the alert, select the checkbox next to its Name > from the upper-right corner, select Resolve.
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Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is set to resolved and is now available within the Resolved tab.