Asset Tracker alerts are triggered when conditions in an Alert Rule are met—either by a location event or a PAR Level threshold. You can view and respond to active alerts and get the details of all alerts. To access alerts, you must be assigned to the Asset Tracker Administrator or User role.
Topics include:
Each alert goes through a series of status changes as part of its lifecycle— New, Acknowledge, and Resolved. This helps ensure consistent tracking from the moment an alert is triggered to when it’s resolved.
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Status |
Workflow |
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New |
Conditions in an Alert Rule are met, and notifications are sent to the recipients within the Alert Rule.
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Acknowledged |
A user selects Acknowledge to indicate that action is being taken.
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Resolved |
A user selects Resolve to close the alert, chooses a resolution code, and optionally adds notes.
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When you receive an alert notification, you can view its details and acknowledge it to indicate that you’re taking action. Acknowledging an alert lets other recipients know the alert is being addressed. If an alert has already been acknowledged, you can still view its details and activity log.
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From your Kontakt.io Launchpad, select Asset Tracker.
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From the left menu, select Alerts List . The newest alerts appear first, with the list sorted by date and time from newest to oldest.
Active alerts are those that are in New or Acknowledged (ACK visual cue) status.
Tip
From the column headers, you can sort or apply a filter. When a filter is applied, the Clear Filters option appears.
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To view the details of an alert, select its Name.
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To acknowledge the alert, select Acknowledge.
Both email and text alert notifications provide the following alert details.
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Alert details: A brief description of the nature of the alert, ensuring users understand the urgency or type of incident.
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URL link: A direct link to view the alert detail and real-time data.
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Acknowledge/Resolve options: Acknowledge an alert to indicate you are taking action or set to Resolve to indicate that necessary actions have been taken and the alerting condition has been resolved.
Resolving an alert confirms that the alerting event has been addressed—all necessary actions have been taken and the alerting condition has been resolved. An alert must first be in the Acknowledged status before it can be resolved.
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From your Kontakt.io Launchpad, select Asset Tracker.
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From the left menu, select Alerts List . The newest alerts appear first, with the list sorted by date and time from newest to oldest.
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Find and select the alert’s Name.
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From the alert, select Resolve.
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Choose a Resolution Code and optionally enter Notes.
Notes provided should follow your organization's policies and procedures.
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Select Resolve again to confirm.
Asset Tracker permanently stores all alerts. Each alert maintains a detailed profile which includes an activity timeline of each status change, notifications sent, and notes entered by users.
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From your Kontakt.io Launchpad, select Asset Tracker.
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From the left menu, select Alerts List.
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In the upper-right, select Alerts History. The most recent resolved alerts appear first, with the list sorted by date and time from newest to oldest.
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To view the details of an alert, select its Name.
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Detail |
Description |
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Severity |
Level set in the Alert Rule: Critical, High, Medium, Low, or Info. |
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Status |
Current alert status: New, Acknowledged, or Resolved. |
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Duration |
Total time from when the alert was triggered to when it was resolved. |
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Opened |
Date and timestamp of when the alert was triggered—the monitored condition set in the Alert Rule was reached. |
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Assigned to |
User who created the Alert Rule that triggered the alert. |
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Affected Location |
Last known location of the asset when the alert was triggered. |
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Rule Condition |
Condition defined in the Alert Rule that triggered the alert (e.g.,asset enters or exits location, PAR Level critical threshold reached). |
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Resolution Code |
Code selected when the alert was resolved. |
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Note |
Optional notes added during resolution. |
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Alert Rule |
Name of the rule that triggered the alert. |
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Alert Type |
The type of alert set within the Alert Rule. |
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Asset |
The asset involved, including its 12-character MAC address. |
The Activity Timeline logs every alert action from the time it was triggered to when it was resolved, including:
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Status changes
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Notifications sent
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Notes entered by users
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Webhook activity (if configured in the Alert Rule that triggered the alert)
You can download an incident report for any resolved alert.
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From the left menu, select Alerts List.
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In the upper-right, select Alerts History.
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Select the Name of the alert.
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Select Report to view and download the report.
You can export alerts as a CSV file from the Alerts List (active alerts) or Alerts History (resolved alerts). You can export up to 10,000 alerts at a time.