The Alerts list shows every open alert for the Storage Units, Rooms, and Monitors you have access to, so you can see what needs attention and respond. Use it as the starting point for acknowledging and resolving alerts.
Before you begin
- You are signed in to your organization's Kontakt.io Kio account from a web browser.
- Your user profile is assigned to a Temperature Monitoring role: Administrator, System Manager, Facilities Manager, Monitoring User, or User.
- Department-level roles see alerts only for their assigned department.
Steps
- From the Kontakt.io Launchpad, open Temperature Monitoring.
- Select Alerts.
- The Alerts page opens on Active alerts (New and Acknowledged alerts). To view resolved alerts instead, select the Alerts history link in the upper-right corner.
- Review the list of active alerts. Each alert shows the affected Storage Unit or Room, the alert type, when it was triggered, the alert status (New or Acknowledged), and the condition status (Condition active or Back to normal).
- To narrow the list, select Filters and filter by Affected Location, Created, Alert Rules, Resolution Code, or Department.
- Select an alert to open its details, including the current reading, the threshold it crossed, and the activity timeline.
Result
The Alerts list shows all open alerts within your access. From an alert's details you can acknowledge it, resolve it, or review its history. An alert remains in the Active alerts view until someone resolves it, even after the condition returns to normal.