Responding to alerts is the most common day-to-day task in Temperature Monitoring, and every role can do it. The Manager, Administrator, Full Access User, Monitoring User, and User can all acknowledge and resolve alerts for the locations they have access to. The one exception is escalation alerts, which only the assigned Group can act on, covered in Escalated alerts below.
The response is the same regardless of alert type: acknowledge the alert so others know it is being handled, take corrective action, then resolve it with a Corrective Action to document what was done. What changes is the corrective action, which depends on what triggered the alert.
You find alerts on the Alerts page, from the Alerts menu. It opens on active alerts: New and Acknowledged alerts, plus any resolved alert whose condition is still active. To see resolved alerts whose condition has returned to normal, select the Alerts history link in the upper-right corner. See View active alerts.
The response in brief
- Acknowledge the alert to signal you are handling it. On a Temp Monitor Pro, acknowledging also silences the audible alarm (the Temp Monitor Lite has no audible alarm). See Acknowledge an alert.
- Take corrective action for the condition. See the table below.
- Resolve the alert with a Corrective Action once the condition is stable and the response is documented. See Resolve an alert.
Acknowledging and resolving are also what stop reminders and escalation, depending on how the Alert Rule is configured.
Note: An alert does not close on its own. When the reading returns to range or the device recovers, its condition status changes to Back to normal, but the alert stays open until a person resolves it. That final step is what creates the compliance record. For how alert status and condition status work together, see About alerts.
Recognize a critical alert
When a Critical alert is triggered, Temperature Monitoring shows a red banner and plays a sound for everyone signed in with access to that location, in whichever Kio app they have open in the browser. The banner shows the rule name, the app, and how long the alert has been active. Select See details to open the alert.
To hear the sound, select the play button:
The browser sound is separate from the audible alarm on a Temp Monitor Pro. Acknowledging the alert silences the device alarm; the banner goes away when the alert is resolved.
Actions to take by alert type
The steps below are common starting points. Always follow your facility's procedures, which take precedence.
| Alert type | What it means | Common first response |
|---|---|---|
| Threshold alert for Storage Unit | A Storage Unit reading is outside its range. | Go to the Storage Unit and check for a propped or open door, a power loss, or recently added warm product. Move product if your SOP requires it. |
| Threshold alert for Room | A Room's ambient temperature or humidity is out of range. | Check the Room for an open door, HVAC failure, or heat- or humidity-generating equipment, and whether adjacent rooms are also affected. Escalate to facilities if needed. |
| Hardware error alert | The Monitor reports a hardware fault, such as a disconnected probe. | Go to the Monitor. On a Temp Monitor Pro, confirm the probe is securely connected. If the fault cannot be cleared, the device may need service or replacement. For a sensor fault, see Troubleshooting: Sensor failure. |
| Monitor offline alert | The Monitor has stopped reporting. | Confirm the Monitor is powered on and mounted, then check the local Wi-Fi network and nearby gateway connectivity. The Wi-Fi may be down or the nearest gateway is offline. |
| Data out of sync alert | The Monitor's recorded data has not synchronized with Temperature Monitoring within the 7, 14, or 21 days set in the Alert Rule. | Confirm the Monitor is powered on and that a nearby gateway is online to receive its readings. If the data still doesn't synchronize, use Synchronize for the Monitor in the Kio Setup Manager mobile app. |
Escalated alerts
If an alert is not acknowledged or resolved in time or the condition that triggered the alert is still active, its Alert Rule can escalate it—Temperature Monitoring triggers a new escalation alert and notifies a designated Group. The original alert and each escalation are linked in the Escalation Chain, which you can open from any alert's detail view to see every related alert and its status.
Important: An escalation alert can be acknowledged and resolved only by members of its assigned Group. Everyone who can view alerts can see it, but only Group members can act on it. The original alert still resolves under the normal permissions.
For how escalation is set up, including trigger conditions and multi-level chains, see About escalation alerts.
If you cannot resolve the condition
If corrective action does not clear the condition, or the Monitor needs service or replacement, escalate to your Temperature Monitoring administrator, facilities team, or installer. Clearing a hardware error or bringing an offline Monitor back usually means working on the device on-site with the Kio Setup Manager mobile app. Resolve the alert only once the condition is stable and documented.