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Update Portal Light Wi-Fi network settings

Update the Wi-Fi network settings for Kontakt.io Portal Lights when the Wi-Fi network changes or when the currently configured Wi-Fi settings are incorrect.

Important: For Enterprise Wi-Fi networks (TLS/TTLS/PEAP), submit a request to the support team for help updating the network settings.

Update methods

There are three ways to update Portal Light network settings. Use the table to pick the one that fits your situation.

When the... Method to use...
Current Wi-Fi network Portal Lights connect to is online and you only need to change the network they connect to. Remote Kio Cloud update
Current Wi-Fi network is not available or incorrect and there are multiple Portal Lights to update. Onsite update with default Kontakt.io network
Current Wi-Fi configured network is not available or incorrect and there are only a few Portal Lights to update. Onsite update with Kio Setup Manager app

Note: Viewing and managing Portal Lights follows the standard Device Management access model. Users need an Infrastructure-viewing role (and, for per-device access, the appropriate device-level access) to see and manage Portal Lights. See About user access to Device Management.

Remote Kio Cloud update

If you are updating a handful to hundreds of Portal Lights, see Update multiple devices with a CSV file (bulk edit).

Important: The Portal Light's currently configured Wi-Fi network must be online so the Portal Light can connect and synchronize with Kio Cloud to receive the updated settings.

  1. Sign in to Kio Cloud, select Device Management, then select Infrastructure.

  2. From the list, select the Portal Light requiring an update.

  3. From its profile, select the Network Connectivity tab, enter its updated Wi-Fi Settings, then select Save.

    • Wi-Fi Network SSID: case sensitive.

    • Wi-Fi User Name: only when the network requires it.

    • Wi-Fi Password: the network passphrase; case sensitive.

  4. Check that the Portal Light connects to the updated network.

    After a few minutes, confirm the Portal Light shows an Online status. You may need to refresh your browser to see the latest status.

    If you're onsite, a GREEN LED indicator on the Portal Light means it has connected to the Wi-Fi network.

    If the LED isn't GREEN after 5 minutes, check that the Portal Light meets the network requirements so it can connect to Kio Cloud and an NTP time source. See the Portal Light LED status indicator guide.

Onsite update with the default Kontakt.io network

This method requires you to be onsite and have access to each of the Portal Lights requiring the Wi-Fi setting update. During this method, the Portal Lights connect to the Kontakt.io factory default network to synchronize and receive the Wi-Fi settings updates from Kio Cloud. Once synchronized, the Portal Lights connect to the updated network.

What's required before you begin

  • You have your Kio Cloud username (email) and password.

  • Mobile Wi-Fi hotspot (recommended) or Wi-Fi Access Point with administrator permissions.

  • Smartphone or tablet with an internet connection and Bluetooth on.

  • The Kio Setup Manager app installed on your smartphone or tablet.

To install the app, go to the App Store or Google Play. Search for Kio Setup Manager . Already have the app? Be sure you have the latest version.

How to update Portal Lights with the Kontakt.io network

  1. First, you'll configure your mobile device's Wi-Fi Hotspot or Wi-Fi Access Point with the default Kontakt.io network.

    This step provides the network connection required to allow the Portal Lights to download the updated Wi-Fi network settings from Kio Cloud.

    Add the below Kontakt.io network to your mobile Wi-Fi hotspot or Access Point.

    SSID: kontaktDeployment

    Password: LTPGjjwp256

    Network security: WPA, WPA2-PSK, WEP

    Wi-Fi Frequency: Portal Light model: 2.4 GHz. Portal Light 2 models: 2.4 GHz and 5 GHz.

    Important: Portal Light model: if its LED status indicator remains RED, it could not connect to the kontaktDeployment network. Verify the settings are correct and that it's set to a 2.4 GHz network.

  2. Sign in to Kio Cloud, select Device Management, then select Infrastructure.

    Complete the following steps for each Portal Light you are updating. If you are updating a handful to hundreds of Portal Lights, see Update multiple devices with a CSV file (bulk edit).

  3. From the list, select the Portal Light requiring an update.

  4. From its profile, select the Network Connectivity tab, enter its updated Wi-Fi Settings, then select Save.

    • Wi-Fi Network SSID: case sensitive.

    • Wi-Fi User Name: only when the network requires it.

    • Wi-Fi Password: the network passphrase; case sensitive.

  5. Wait for up to 5 minutes.

    A Portal Light synchronizes with Kio Cloud to download the updated Wi-Fi network settings.

    If the Portal Light LED indicator is not GREEN after 5 minutes, verify that the Portal Light network requirements are met so it can connect to Kio Cloud and an NTP time source. See the Portal Light LED status indicator guide.

Onsite update with Kio Setup Manager app

This method requires you to be onsite and have access to each of the Portal Lights requiring the Wi-Fi setting update. During this method, from the Kio Setup Manager app you complete the Portal Light Install steps that allow you to locally configure its updated Wi-Fi network settings. Once configured, the Portal Light connects to the network and its network settings are synchronized with Kio Cloud.

What's required before you begin

  • Your Kio Cloud username (email) and password.

  • Smartphone or tablet with an internet connection and Bluetooth on.

  • The Kio Setup Manager app installed on your smartphone or tablet.

To install the app, go to the App Store or Google Play. Search for Kio Setup Manager . Already have the app? Be sure you have the latest version.

How to update Portal Lights with Kio Setup Manager app

This is a two step process that is required to be completed for each Portal Light requiring an update to its Wi-Fi network.

Step 1: Update Wi-Fi network settings from Kio Cloud

If you are updating a handful to hundreds of Portal Lights, see Update multiple devices with a CSV file (bulk edit).

  1. Sign in to Kio Cloud, select Device Management, then select Infrastructure.

  2. From the list, select the Portal Light by its unique ID, printed on the side of the device.

  3. From its profile, select the Network Connectivity tab, enter its updated Wi-Fi Settings, then select Save.

    • Wi-Fi Network SSID: case sensitive.

    • Wi-Fi User Name: only when the network requires it.

    • Wi-Fi Password: the network passphrase; case sensitive.

  4. Select Save.

    The Portal Light synchronizes with Kio Cloud during the next step to download the updated Wi-Fi settings.

Step 2: Complete Portal Light Install steps from Kio Setup Manager app

During this step, the Portal Light synchronizes with Kio Cloud to download its Wi-Fi network settings.

Important: Complete this step at the Portal Light install location, with the Wi-Fi network online.

  1. Power on the Portal Light by plugging it into a standard grounded outlet.

  2. From your mobile device, open the Kio Setup Manager app , then tap Kio Cloud Account.

  3. Bring your mobile device close to the Portal Light, then tap Install Devices > Portal Light > Next.

  4. Follow the step-by-step instructions provided in the app.

    Tip: If the app can't find a device, shows out of range when you're nearby, or won't let you perform an action, turn Bluetooth off and then on again, then wait for the app to connect to the Portal Light.

  5. Once complete, verify the Portal Light's LED is GREEN.

    If the Portal Light LED indicator is not GREEN after 5 minutes, verify that the Portal Light network requirements are met so it can connect to Kio Cloud and an NTP time source. See the Portal Light LED status indicator guide.