Models: Portal Light, Portal Light 2, Portal Light 2 IR
The Kontakt.io Portal Light is equipped with a color-coded LED that indicates its operational status. The following provides the details of the different behaviors of its LED under normal and abnormal conditions. The second table describes the LED behavior when a Portal Light encounters issues and is not operating as expected.
For a Portal Light model with firmware version 2.96 or below, see Portal Light LED status indicator.
The below table details the LED behavior when a Portal Light is operating as expected.
|
LED color |
LED pattern |
What it means |
Action to take |
|---|---|---|---|
|
Not illuminated (no color) |
None |
No power applied. |
Verify the Portal Light is properly plugged into a standard grounded outlet and that it has power. If plugged into a GFCI outlet, complete a reset and verify the outlet has power. |
|
RED |
Solid |
Powering on (booting up). |
No action required. |
|
GREEN |
Solid |
Operating as expected. |
No action required. |
|
ORANGE |
Short blink, followed by long blink |
Receiving Kio Cloud configuration; commonly occurs during use with the Kio Setup Manager app. |
If it continues to blink for an extended period of time, this can indicate the device is not found in within the Kio Cloud account. Verify the Order ID has been claimed. |
|
BLUE |
－ (repeated) |
Establishing a Bluetooth connection; commonly occurs during use with the Kio Setup Manager app. |
No action required. |
|
GREEN/BLUE |
1 blink green - pause - 1 blink blue - pause |
Firmware upgrade in progress. |
Do not unplug the Portal Light during a firmware update; this may cause the device to become inoperable. |
The below table details the LED behavior when a Portal Light is not operating as expected and requires attention - that can result in a Portal Light not sending or receiving data from the Kio Cloud.
Key for LED signal pattern: Circle - represents a single blink | a dash ( - ) represents a 1 second pause
Commonly, when not operating as expected its LED continues to repeat the LED pattern.
|
LED color |
LED pattern |
What it means |
Action to take |
|---|---|---|---|
|
ORANGE |
2 blinks - 1 second pause |
No Wi-Fi network connection Cause: network is offline (unavailable) or no internet connection. |
When there is one or a few Portal Lights with this status: Locally at the Portal Light reset its connection. Unplug the Portal Light for 20 seconds, then plug it back in. Wait a few minutes to see if it returns to a normal operating status (LED is GREEN). If its LED does not change to GREEN, requires assistance from your IT department or network administrator. When there is a high percentage of Portal Lights in this status or cannot resolve the issue: requires assistance from your IT department or network administrator. Refer them to the Troubleshooting: Portal Light network connection issues article. |
|
ORANGE |
3 blinks - 1 second pause |
No Wi-Fi network connection Cause: could not connect to network with configured network due to incorrect network name (SSID) or password. |
|
|
ORANGE |
4 blinks - 1 second pause |
Connected to Wi-Fi network but cannot obtain IP address from DHCP server. |
Requires assistance from your IT department or network administrator. |
|
ORANGE |
5 blinks - 1 second pause |
Cannot connect to NTP time source; cannot synchronize its UTC time. |
Requires assistance from your IT department or network administrator. Portal Lights can be configured with an external NTP time source (factory default) or internal NTP time source. Port UDP 123: required to be open to allow Portal Lights to connect to the factory default NTP time sources; pool.ntp.org; time.google.com |
|
ORANGE |
6 or 7 blinks - 1 second pause |
Cannot connect to Kio Cloud Cause: Typically, a network firewall is preventing the connection. Alternatively, although less common, the Kio Cloud platform may be unavailable. |
Requires assistance from your IT department or network administrator.
|
|
RED |
●－ repeats this pattern |
Internal hardware issue |
Submit a support request to the Kontakt.io Technical Support team for assistance. |
|
None (OFF) |
None |
Preparing to restart; may take some time. |
No action required. |