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Room statuses

This reference describes the statuses a Room can show in the Monitoring view and what to do about each one. A Room shows the most important status that applies. Rooms appear in Temperature Monitoring only after a Monitor is installed for them.

Normal operation

Status Meaning What to do
In-range The latest ambient reading is within the assigned threshold. No action.
Syncing A configuration change is being applied to the Monitor. Wait. The status clears when the change finishes applying.
Paused The Monitor is in Paused mode and is not generating threshold alerts. No action if the pause is expected. To resume threshold alerts, turn off Paused mode in Kio Setup Manager.

Setup not complete

Status Meaning What to do
Threshold setup required No Threshold Setting is assigned, so no excursion can be detected. Assign a Threshold Setting. See Assign a Threshold Setting to a Room.
Alert setup required The Room is not in any Alert Rule, so excursions and device issues will not alert anyone. Add the Room to an Alert Rule. See Create an Alert Rule.

Needs attention

Status Meaning What to do
Excursion The latest ambient reading is outside the assigned threshold. Take corrective action per your facility's procedures, then resolve any alert that was triggered.
Open alert The Room has an alert that has not been resolved yet. Open the alert, take corrective action, and resolve it. See About alerts.
Sensor failure The Monitor's sensor is not working correctly. Power cycle the Monitor; if that does not resolve it, replace the Monitor and contact Kontakt.io support. See Troubleshooting: Sensor failure and Replace a Monitor.
Device error The Monitor reported a hardware error. Power cycle the Monitor. If that does not resolve it, replace the Monitor and contact Kontakt.io support.
Low battery The Monitor's battery is low. Plan to replace the battery (Temp Monitor Pro) or the Monitor (Temp Monitor Lite, sealed battery).
Not reporting Temperature Monitoring has stopped receiving data from the Monitor. See Troubleshooting: Monitor not reporting.
Offline The Monitor itself is unreachable, separate from Not reporting, which means readings have stopped arriving. See Troubleshooting: Monitor not reporting.
Data out of sync The Monitor's recorded data has not synced to Temperature Monitoring. From Kio Setup Manager, synchronize the Monitor's data. See Synchronize a Monitor.

Note: A Room is monitored by the Monitor's internal ambient sensor, not an external probe. Room statuses do not include probe-disconnected conditions.