Skip to main content

Storage Unit statuses

This reference describes the statuses a Storage Unit can show in the Monitoring view and what to do about each one. A Storage Unit shows the most important status that applies; if more than one condition is true, the one that needs attention most is shown.

Normal operation

Status Meaning What to do
In-range The latest reading is within the assigned threshold. No action.
Syncing A configuration change is being applied to the Monitor. Wait. The status clears when the change finishes applying.
Paused The Monitor is in Paused mode and is not generating threshold alerts. No action if the pause is expected, such as during cleaning or defrost. To resume threshold alerts, turn off Paused mode in Kio Setup Manager.

Setup not complete

Status Meaning What to do
Threshold setup required No Threshold Setting is assigned, so no excursion can be detected. Assign a Threshold Setting. See Assign a Threshold Setting to a Storage Unit.
Monitor setup required No Monitor is installed for this Storage Unit. Install a Monitor and assign it to the Storage Unit. See Install a Temp Monitor Pro or Install a Temp Monitor Lite.
Alert setup required The Storage Unit is not in any Alert Rule, so excursions and device issues will not alert anyone. Add the Storage Unit to an Alert Rule. See Create an Alert Rule.

Needs attention

Status Meaning What to do
Excursion The latest reading is outside the assigned threshold. Take corrective action per your facility's procedures, then resolve any alert that was triggered.
Open alert The Storage Unit has an alert that has not been resolved yet. Open the alert, take corrective action, and resolve it. See About alerts.
Probe disconnected A probe on a Temp Monitor Pro has disconnected. Reconnect the probe without moving it. See Troubleshooting: Probe disconnected.
Sensor failure The Monitor's sensor is not working correctly. Power cycle the Monitor; if that does not resolve it, replace the Monitor and contact Kontakt.io support. See Troubleshooting: Sensor failure and Replace a Monitor.
Device error The Monitor reported a hardware error. Power cycle the Monitor. If that does not resolve it, replace the Monitor and contact Kontakt.io support.
Low battery The Monitor's battery is low. Plan to replace the battery (Temp Monitor Pro) or the Monitor (Temp Monitor Lite, sealed battery).
Not reporting Temperature Monitoring has stopped receiving data from the Monitor. See Troubleshooting: Monitor not reporting.
Offline The Monitor itself is unreachable, separate from Not reporting, which means readings have stopped arriving. See Troubleshooting: Monitor not reporting.
Data out of sync The Monitor's recorded data has not synced to Temperature Monitoring. From Kio Setup Manager, synchronize the Monitor's data. See Synchronize a Monitor.