Quick start: Monitoring and alerts

Day-to-day work in Temperature Monitoring follows two flows. The Monitoring view is the ongoing picture: the status of each Storage Unit and Room and their measurement and alert history. Alerts is the response workflow, where something needs attention, an alert is triggered, notifications go out, and the alert must be acknowledged and resolved. This quick start covers both.

The two daily flows

The Monitoring view

The Monitoring view shows every Storage Unit and Room in your facility at a glance, with current readings, the assigned Threshold Setting, and a status. Open a Storage Unit or Room to drill into its full measurement and alert history.

Typical reasons to open it:

• Start of shift: confirm all your assigned Storage Units and Rooms are Online.
• Spot-check after maintenance: confirm a Monitor came back from Paused and is reporting again.
• Investigate a trend: open a Storage Unit's or Room's history to see readings before or after an event.
• Confirm setup completeness: catch Storage Units or Rooms in a setup required state before they become a compliance gap.

Status quick reference

Each Storage Unit and Room displays its current status. Statuses fall into three buckets. For the full per-status detail (what each means and what to do), see Storage Unit statuses and Room statuses.

Healthy: no action required

Needs attention: investigate or respond

Setup required: something is missing

Alerts

Temperature Monitoring triggers five alert types. Each surfaces a different condition and requires a different response.

Threshold alert for Storage Unit

What it means: A Storage Unit reading went out of range (excursion) and stayed there past the alert delay.

Triggered when: A reading falls outside the assigned Threshold Setting, the threshold alert delay (company-wide or per-department) is reached, and an active Alert Rule covers the Storage Unit.

What to do

1. Acknowledge the alert to signal someone is responding (and to silence the audible alarm on a Temp Monitor Pro; the Lite has no audible alarm).
2. Go to the Storage Unit, open it, and inspect contents.
3. Take corrective action per your facility's excursion SOP (close the door, restore power, move products).
4. Resolve the alert with a Corrective Action and notes once the condition is stable and any affected products have been assessed or quarantined.

Threshold alert for Room

What it means: A Room's ambient temperature or humidity reading is out of range past the alert delay.

Triggered when: A Room reading falls outside the assigned Threshold Setting, the threshold alert delay (company-wide or per-department) is reached, and an active Alert Rule covers the Room.

What to do

1. Acknowledge the alert to signal someone is responding (and to silence the audible alarm on a Temp Monitor Pro; the Lite has no audible alarm).
2. Go to the Room and check HVAC, doors, windows, and any equipment affecting ambient conditions.
3. Address the cause if you can, or escalate to facilities.
4. Resolve with a Corrective Action once conditions are stable.

Hardware error alert

What it means: The Monitor reports a hardware fault (probe disconnected or failed, sensor error, or another onboard issue). Readings may be unreliable until it's fixed.

Triggered when: The Monitor reports an internal hardware fault and an active Alert Rule covers the Monitor.

What to do

1. Acknowledge the alert to signal someone is responding (and to silence the audible alarm on a Temp Monitor Pro; the Lite has no audible alarm).
2. Go to the Monitor to identify the cause. For a Temp Monitor Pro, verify the probe is securely connected.
3. If you cannot resolve the alerting condition, contact your Temperature Monitoring administrator or installer. The Monitor likely needs service, a probe replacement, or full replacement.
4. Resolve the alert once the hardware issue is corrected and the Monitor is reporting normally.

Monitor offline alert

What it means: The Monitor has stopped reporting past the configured offline threshold. Readings are not currently being received.

Triggered when: The Monitor stops sending data, the configured offline threshold is reached, and an active Alert Rule covers the Monitor.

What to do

1. Acknowledge the alert to signal someone is responding (and to silence the audible alarm on a Temp Monitor Pro; the Lite has no audible alarm).
2. Check power, mounting, and nearby gateway Wi-Fi network connectivity.
3. If you can't restore it on the spot, contact your installer or administrator.
4. Resolve the alert once the Monitor is back online and reporting.

Data out of sync alert

What it means: A Monitor has not synced its recorded readings to Temperature Monitoring within the configured window (7, 14, or 21 days). Its stored readings are falling behind, even if recent readings are still arriving.

Triggered when: A Monitor's data has not synced within the window set on an active Data out of sync Alert Rule that covers the Monitor.

What to do

1. Acknowledge the alert to signal someone is responding.
2. In Kio Setup Manager, open the Monitor and select Synchronize Data. See Synchronize a Monitor.
3. Confirm the Monitor returns to normal and recent data appears in Temperature Monitoring.
4. Resolve the alert once the Monitor's data is in sync.

Alert status: driven by user action

The alert status changes only when a person acts. The alert stays open until someone resolves it with a Corrective Action. That final action produces the compliance alert record.

• Open, requires action: New and Acknowledged.
• Closed, compliance record: Resolved.

Condition status: driven by the underlying condition

While the alert is open, the condition status reflects whether the original triggering condition is still happening. It changes automatically and does not close the alert.

Monitor local alerts at the equipment

If you go to the Storage Unit or Room in person, the Monitor itself is signaling. Use this as a quick reference for what you'll see and hear at the device:

Acknowledging the alert in Temperature Monitoring silences the audible alarm on a Temp Monitor Pro. The Lite has no audible alarm to silence. The visual indicator on both models clears only when both the alert is resolved in Temperature Monitoring and the reading is back in range; until both are true, it stays on. Silencing locally on a Pro (center button) does not acknowledge the cloud alert; the alert remains open until someone acknowledges it in Temperature Monitoring.

Viewing measurement and alert history

Selecting a Storage Unit or Room opens its detail view with the full measurement record and its alerts.

• Measurement History: a chart of readings over a chosen time range, with the Threshold Setting overlaid so excursions are visually obvious.
• Alerts: every alert for the Storage Unit or Room, both active (open) and resolved, with each alert's status, who acknowledged and resolved it, and the Corrective Action. Filter the list by status or alert rule.

Use history to investigate trends ("is this fridge drifting?"), to confirm a corrective action worked, or to assemble compliance documentation outside of a formal report.

How Monitoring, Alerts, and Reports differ

The same underlying data feeds all three: Monitoring is the live, full-facility picture, Alerts is the action queue, and Reports is the compliance output.